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Everything you need to know about the product and billing.
Once your order has been shipped, we will send you a tracking link to your registered email. You can use this link to track your package in real-time. Additionally, you can opt-in for notifications regarding your order updates, such as shipment status, delivery updates, or any delays. If you have not received the tracking link or updates, please check your spam/junk folder, or reach out to our customer support team for assistance.
We understand that sometimes plans change. You can cancel or modify your order if it has not been processed for shipment yet. To do so, please contact our customer support team as soon as possible. If your order has already been shipped, we may not be able to cancel or modify it, but you can still return it after receiving it. Please see our Returns & Refunds section for more information on how to return products.
Your order may have been canceled for various reasons, such as payment issues, inventory shortages, or incorrect shipping details. If your order was canceled due to any of these reasons, you should have received an email with the details. Please double-check your payment method and shipping details to ensure everything is accurate. If you need further clarification, feel free to contact our customer support team, and we’ll assist you in resolving the issue.
We apologize if your order was incomplete. This can occur if some items are temporarily out of stock or due to packaging errors. If you did not receive the full order, please contact us immediately with your order number, and we will investigate the issue. We will either send the missing items or offer you a refund if necessary.
If there’s any issue with your order, such as incorrect items, defects, or damaged goods, please contact our customer support team as soon as possible. We will work to resolve the issue promptly by either issuing a refund, sending a replacement, or providing a solution based on your preference. Your satisfaction is our priority, and we’ll handle any problems efficiently.
To return a product, please reach out to our customer support team to request a return label. Once your return request is approved, we will email you a prepaid return label. Follow the instructions provided to package your item securely, attach the label, and send it back to us. After we receive the return, your refund will be processed according to our return policy.
If you’ve forgotten your password or need to reset it, go to the login page and click on the “Forgot Password” option. Enter the email address associated with your account, and we will send you a link to reset your password. Follow the instructions in the email to create a new password, ensuring it is strong and unique for your security. If you don’t receive the reset email, please check your spam or junk folder.
To change your password, log into your account, go to the “Account Settings” section, and select “Change Password.” You’ll be prompted to enter your current password, followed by the new password you’d like to set. Be sure to choose a strong password that includes a mix of letters, numbers, and special characters for security purposes.
If you wish to cancel your account, please contact our customer support team, and they will guide you through the process. Upon account cancellation, you will lose access to your order history, loyalty points, and other personalized account features. If you’ve made any pending orders or returns, these will still be processed as usual. Once the cancellation is complete, your account will be deactivated, and you will no longer receive notifications or promotional updates.
Refunds are typically processed within 7–10 business days after we receive your returned item. The refund will be issued to your original payment method, and you will be notified once the process is complete. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account. If you haven’t received your refund within this timeframe, please reach out to us, and we’ll investigate the status of your refund.
To return an order, contact our customer support team within 30 days of receiving your item. After reviewing your request, we will provide you with a return label and instructions for returning the product. Ensure that the product is unused, in its original packaging, and includes any accessories or tags. Once we receive the return, we will process your refund or exchange, depending on your preference.
Our return policy allows customers to return products within 30 days of purchase, provided the items are unused, undamaged, and in original packaging. For hygiene reasons, some products, such as lingerie or cosmetics, may not be eligible for return. Please review our return policy for specific product exclusions. All returns must include a proof of purchase and be accompanied by the return label provided by our customer support team.
You’ll be notified about free shipping eligibility during checkout if your order meets the required conditions, such as reaching a specific minimum purchase value or applying a promotional offer. Free shipping eligibility will be clearly displayed on the checkout page, ensuring transparency before you finalize your order.
To change your delivery address, please contact customer support immediately after placing the order. If the order has not been shipped yet, we can update the address for you. However, if your order is already processed or in transit, we may not be able to make changes. In such cases, we suggest contacting the carrier directly to try to reroute the package.
If your order hasn’t arrived by the expected delivery date, check the tracking link provided in your confirmation email. If the tracking information shows that it’s still in transit or delayed, please be patient, as delays may occur due to carrier issues. If you cannot locate your order, please contact customer support, and we’ll help track it down.
We deliver to most locations, but delivery availability may vary depending on your postcode. You can check if we deliver to your area during the checkout process by entering your postcode. If delivery is not available in your area, we’ll inform you before completing your order.
We offer multiple payment options, including bank transfers, digital wallets, and other secure payment methods. You can select your preferred payment method when setting up your vendor account. Payments will be processed through the chosen method, ensuring that you receive your earnings in a timely manner.
Payment Options:
- UPI.
- Checks.
- Debit cards.
- Credit cards.
- Mobile payments.
- Electronic bank transfers.
Notifications are sent for various reasons, including order updates, special promotions, and account alerts. If you’re receiving unwanted notifications, please check your notification preferences in your account settings to manage the types of alerts you want to receive. Ensure you’re connected to the internet for seamless notifications.
For more details, visit our Help Center on the website, where you’ll find answers to other frequently asked questions and additional resources. You can also contact our support team for personalized assistance.
To find store locations and business hours, visit the “Store Locator” section on our website, which provides a list of all our locations, along with the operating hours for each store.
The Seller Feedback Rating reflects customer satisfaction with your service and products. It is based on customer reviews and ratings for products, shipping, and overall experience. A higher rating can help increase your visibility on our platform and attract more customers.